At CitricBee, each product is made and quality checked with care. Please read our policy carefully before placing the order.

• If you’re not happy with your order, you can request a return within 5 days of receiving it. Just make sure to keep the packaging and order details handy.
• We do offer exchanges on the following conditions
  • Size Issues
  • Wrong Size Ordered
  • Minor Product – related issues ( excluding damage caused after use)
• If like to return the products on above mentioned conditions, you can request a return within 48 hours of delivery.
• Just make sure to keep the packaging and order details handy.
• Clear photos and videos of the issue must be shared for verification.
• For all such exchanges, a 99 exchange fee will be applicable. Based on the volume the price may vary. This fee covers logistics and handling charges.
• You can send it back to us via a cost-effective courier company or registered post.
• If you would like to request an exchange, please contact our customer service team at sales@citricbee.com. We will provide you with a return authorization number and instructions on how to return your item. R by using the exchange link
• To be eligible for exchange, your items must be unused and in the same condition that you received it.
• We’ll start processing your refund as soon as the returned product arrives at our warehouse and we’ve checked its quality. 
• It usually takes 5-7 working days for the returned product to reach us, but it might take longer based on circumstances..
• The whole refund process will take about 7-10 working days from the time you request it. The refund will be made to your original mode of payment with the shipping charges reduced from the original amount.

NOTE:

• If you want to return something, it must be unused, unwashed and still have its labels and tags, and must be returned in its original packaging with the bill copy after our approval within 5 days of delivery. That way, we can make sure it’s still in good condition and everything is in order.
• If the package you receive is in poor condition, tampered with, or damaged before you open it, don’t worry! Just let the delivery person know and they’ll take it back.
• No Returns and Replacements will be accepted for Custom Orders
• Products bought during special offers aren’t eligible for return or replacement.
• If you get an incorrect or damaged product, just send us an email at sales@citricbee.com with the details and we’ll look into it. We’ll get back to you as soon as we can.
• Please don’t forget to mention your contact details and Order number while sending it back to us.
• You will have to bear the postal charges for sending your products back to us.

I have received a wrong / defective product. How do I proceed?

Please send us images of the product at sales@citricbee.com and our Customer Care Executive
will get back to you. We will arrange for a reverse pickup.

Can I get a refund on a canceled order?

• The refund will be processed through the same mode (e.g. credit card, bank transfer within 7-10 working days.
• Customers can cancel their orders within 1 hour of placing them.
• If you have any further questions about the return or exchange policy, you can contact u at sales@citricbee.com